Find quick answers to our most common questions. If you need more help, we’re always here to assist.
Product & Features
How does the vacuum compression system work?
The built-in compression system removes excess air from the dedicated compression compartment, reducing the volume of clothing and creating up to 50% more packing space without increasing the backpack’s overall size.
Will my laptop fit in the dedicated compartment?
Yes. The padded laptop compartment is designed to fit laptops up to 15.6 inches, keeping your device protected and easily accessible.
Is the backpack waterproof?
The Travelling M.O.N.K. is made with water-resistant materials designed to help protect your belongings from rain and everyday moisture. For heavy or prolonged exposure to water, additional protection is recommended.
Can I use the USB charging port with any power bank?
Yes. The external USB charging port is designed to connect to a compatible standard USB power bank stored inside the backpack. The power bank itself is not included.
Usage & Experience
How do I clean and care for the bag?
Wipe the exterior with a soft, damp cloth and mild soap when needed. Allow the backpack to air-dry naturally and avoid bleach, harsh chemicals, machine washing or tumble drying.
Is the bag comfortable for long wear?
Yes. The backpack features ergonomic padded shoulder straps, breathable cushioning and an air-cushion carrying system designed for comfortable wear during travel, commuting and long days on the move.
How much can the bag hold at maximum capacity?
The Travelling M.O.N.K. expands from 20L to 39L, giving you flexible space for business essentials, clothing, technology and travel accessories.
Can I use the bag for both business and casual travel?
Absolutely. Its sleek, professional design works just as well in the boardroom, airport lounge, daily commute or weekend getaway.
Shipping, Returns & Warranty
How long does shipping take?
Shipping times depend on your location and delivery service. Your order confirmation and tracking information will provide the most accurate delivery estimate.
What is your return and exchange policy?
We want you to be confident in your purchase. Returns and exchanges are subject to our current M.O.N.K. returns policy and eligibility requirements. Please refer to the Returns & Exchanges page for full details.
Do you ship outside of Australia?
Our standard shipping is currently focused on Australia-wide delivery. If you are located outside Australia, please contact us to confirm whether international shipping is available for your destination.
How do I track or follow up on my order status?
Once your order has been dispatched, you’ll receive tracking information by email. If you haven’t received an update or need help with your order, contact our customer support team with your order number and we’ll be happy to assist.
Didn’t Find Your Answer?
Our team is ready to help with anything not covered in the FAQs — just send us a message.
